Frequently Asked Questions
DNA FAQ - Kiss FAQ - Fingerprint FAQ
Do you keep my Fingerprint on any database for storage?
Once your order is completed, all evidence is destroyed and discarded immediately after we send you the final product. We only keep a digital version in case you wish to get another copy made. This digital copy is kept for a 3 month period. After that all digital copies are deleted as well. We can always destroy any data right after completion of your sale as per your request.
How do I send you my fingerprint?
Once your order is placed, we send you a full collection kit complete with detailed instructions, fingerprint collection paper, and ink strips. You place your finger into the ink strip and then apply it to the collection paper. You let it dry, and then you simply place the card into the protective pouch and mail it back to us with our pre-paid envelope.
Can I have preference over which finger I use for the imprint?
Yes, it is completely up to you. We want you to have as much choice as possible in order to get your unique garment. We supply you with 4 fingerprint collection papers allowing you to place at least 8 different imprints. Finally, you let us know which imprint you want to use by marking it on the collection card.
How does the process work?
Please visit our Fingerprint Process section for a detailed explanation from start to finish.
How secure is it to send you my fingerprint?
You leave your fingerprint on everything you touch. We at Identity Apparel take great care in ensuring your privacy and security, it is of the utmost priority to us since we are dealing with sensitive data. We do not share your information with any 3rd parties. All lab work is done in-house, therefore eliminating dependability and liability on any other party.
How do I know if every Fingerprint garment is one-of-a-kind?
We take great pride in this attribute, we triple check each order to ensure reliability of results. We guarantee you that no two garments will ever be the same. That is part of our 100% Satisfaction Guarantee.
How much of my fingerprint can I customize?
It is completely customizable, you choose the color from a wide variety of options that we offer. Along with this, you can add a graphic to go along with your imprint. Each design comes with two colorways, and you can play around with many in-depth characteristics of your unique fingerprint.
Can I put more than one fingerprint on a single garment?
We are constantly coming up with more ways to enhance the end-user customizability. We are thinking of designs that could incorporate multiple fingerprint imprints. If you have any special requests, please send us an e-mail at customer@identityapparel.com and we will try to accommodate your request. We are open to new and creative concepts to apply to our unique product lines.
Who are your suppliers?
We use many suppliers for our different product lines. Our primary supplier for the majority of our garments is American Apparel. For our identityearth we use companies such as Jericho (Bamboo) and Alternative Apparel (100% Pima Cotton).
May I get a digital copy of my Fingerprint?
Yes. If you request it, we can send it to you for FREE. We are going to be adding that option into our website later down the road.
Do you ship outside the US and Canada?
Yes. We are able to send your garments to anywhere in the world. We have Worldwide Shipping with FedEx. Although, the cost for international shipments varies from country to country. Remember, you are responsible for any duties and taxes for shipments outside of Canada. We have International Business Reply Mail, so we pay for all of our shipping for your samples back to our lab.
How long does it take to get my Fingerprint garment?
It depends on where it is shipped to. Normally the fingerprint collection kit arrives after 10 days or less. To create your garment and ship it back to you will take approximately 2-3 weeks from the date that we receive your fingerprint back at our lab. If you need it completed within a specific timeframe please let us know and we will try our best to accommodate your requests.
What is your return policy?
We want you to buy the merchandise knowing that you will be completely satisfied with it. We take great pride in this aspect of our company. We want you to give you the best experience you ever had, each of our customers has always been content with our unparalleled customer service. If you are not completely satisfied with your order, we will refund your order or offer you another order on the house.
How do you print onto the clothes?
We use Direct-to-Garment Printing, otherwise known as DTG. This process gives us the best results compared to all the other printing options we have come across. DTG gives us the opportunity and flexibility of creating one-off prints. DTG doesn�t require any minimum number of copies.
Still got questions?
Please give us a call at 1-877-433-8489
or E-Mail us at support@identityapparel.com
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